Microsoft 365 Support and Requests
Information Technology provides assistance to faculty, staff, and students with Microsoft 365 accounts, applications, and services. Microsoft 365 is the district’s productivity suite, providing access to tools such as Outlook, Teams, SharePoint, OneDrive, and Office applications for teaching, learning, collaboration, and communication.
Examples of supported requests include:
- 365 Group Support – Request creation, membership updates, or troubleshooting issues related to Microsoft 365 groups.
- License Issues – Assistance with incorrect or missing licenses that prevent access to Microsoft 365 applications or features.
- Application Issues – Troubleshooting and resolving problems with applications such as Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Planner, Bookings, Loop, and ClipChamp.
- Desktop Issues – Support for Microsoft 365 applications installed on district-owned computers.
- SharePoint Site Creation – Request the setup of new SharePoint sites for teams, departments, or projects.
- Other Requests – Assistance with any Microsoft 365-related issue not covered above.
Supported Microsoft 365 Applications:
- SharePoint
- OneDrive
- Teams
- Bookings
- Excel
- PowerPoint
- Word
- Planner
- Outlook
User Responsibilities:
Users are expected to provide details about the issue or request, including contact information, application name, and a clear description of the problem or request. By submitting a request, you agree to allow IT staff to access your campus-owned device and, if necessary, your personal device for troubleshooting.
Information Technology Responsibilities:
IT staff will review the request, provide troubleshooting and resolution where possible, communicate status updates, and ensure users have access to the Microsoft 365 services needed to support their work.