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Overview
Columbus City School users can open service desk tickets directly from the TDX Client Portal to (1) report an issue/problem, or (2) to request a service. Here are a few examples of tickets that users might submit from the portal.
Follow these steps to open a ticket
1. Locate the service that you want to request by clicking the Services tab and browsing through our service catalog.
Tip: You can also use the Search the client portal box to find services or view the new and popular services.
2. Select the team's service catalog that will help you quickly resolve your issue or request.
- Select Information Technology for issues like network, hardware, or software etc...
- Select Infinite Campus for Student Information System requests.
- Select TeamDynamix for access to the self-service portal or request feature updates.
3. A list of service catalog categories will appear. Read the brief description of the categories to determine which category best fits your issue/request. (Information Technology in this example)
4. Select the service that best fits your issue or request.
5. When you find the service you're looking for, simply click the dark blue Open a Ticket button in the upper right corner.
6. If you are not already logged in to IT Self-Service Portal, you will be prompted to sign-in. Enter your CCS Email Address (Username) and password, and click Sign In.
Tip: TeamDynamix uses single sign-on (SSO), and automatically authenticates you while you are on a CCS computer and the CCS network. Otherwise, you will be prompted to log in using the method mentioned above.
7. After signing in, you'll be presented with a web form that needs to be filled out. While the form fields will be different from form to form depending on the service you're requesting, certain fields are standard on every form. For example, every form contains a Ticket Title field where you can enter a short description of your issue or request.
8.You'll also find a question mark (?) to the right of each field name. Click on it to view the help text for that field.
9. The Description field is another field that is standard on most forms. This is where you should enter the details of what you're requesting or the issue you're experiencing.
10. When you are finished completing the form, click the Request button.
Please Note: Any field that has a red asterisk next to it is a required field. Fields that don't have a red asterisk are optional.
What happens next?
As soon as your request is submitted, a ticket is created and routed to the appropriate department team member. An department staff member will review your request and either take the required steps to fulfill the request or contact you for more information. You will also receive an email confirmation from notify@teamdynamixapp.com confirming the creation of your ticket.