Use this service when an application on your computer isn't working the way it should -- won't open, keeps crashing, looks different than expected, or shows an error message. Before submitting a request, restart your device to see if that resolves the issue.
How we use Software Issue
- Getting a frozen, crashing, or unresponsive application working again
- Installing or reinstalling the software you need for your role
- Resolving errors, performance issues, or compatibility problems with an application
- Using standard district applications like Office, Adobe, and testing tools, with best-effort help for specialized or legacy software
Before you start your request
- Restart your device and confirm the issue still occurs
- Include the application name and a description of the issue
- Include the device name and location
- Include a screenshot of the error, if available
What we can help with
User Responsibilities:
- Restart your device and confirm whether the issue still occurs
- Include the application name and a description of the issue
- Include the device name and location
- Include a screenshot of the error, if available
IT Responsibilities:
- Troubleshooting applications that won't launch or aren't responding
- Resolving software errors or performance issues
- Installing or reinstalling supported applications
- Assisting with configuration or compatibility issues
- Providing full support for standard district applications and best-effort troubleshooting for specialized or legacy software
How to Request Help
Need help with Software Issue?
Select Open a Ticket and complete the request form.