Service Description
Teachers and staff can use this service to request software for their office computer, a classroom computer or a lab computer. Some software titles are available to install via self-service (on student, teachers, and staff). All classroom and lab installations will be handled by IT.
Standard Features
Standard Service Features include:
- Evaluate request and process in a timely manner
- Help facilitate funding and purchase of software
- Review End User License Agreement (EULA)
- Prepare software for deployment
- Schedule date for installation/deployment
Option Features
Visit the Software Directory for a list of commonly requested software titles.
Self-Service Options
Some approved software applications can be installed by teachers or staff without opening a ticket or contacting the Service Desk. Follow these links for step-by-step instructions:
- Install approved software on your campus PC (no ticket necessary)
- Install approved software on your campus Mac (no ticket necessary)
Roles and Responsibilities
Requester Responsibilities:
- Provide details related to the request including their contact information, device names and locations of computer(s), and the software details including title, version, security/data information, and accessibility information. If there are any industry standards that the vendor complies to (WCAG 2.0, etc), it is helpful to justify the request.
- Lab coordinators are responsible for submitting requests for labs under their purview. Lab requests for upcoming semesters must be submitted by the deadline established by IT.
- Allow IT staff to access their computer(s) remotely to deploy the requested software.
IT Responsibilities:
- IT will assist with the installation of software on campus-owned computers.
- IT will communicate the status of the request to the Requester through the process of assessment, obtaining proper approval(s), acquisition and support.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Students and (or) Staff
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 6:30AM to 5:00PM).
| Service Level (Number) - (Priority) |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Service Pricing
Pricing is contingent upon the software being requested, the quantity of licenses needed and the purpose (administrative, instruction, research).