File Share (Drive Mapping)

Service Description

A network File Share is in File Explorer and typically associated with a drive letter or a name.  When requesting access to a File Share, please include the building name.  Such as:

Example:

Standard Features

• Request access to a drive mapping.

Roles and Responsibilities

User Responsibilities:

• The user is responsible for including File Share drive letter and name in the service request.
• Please provide If your account is new or you switched to a different position in the district.
• Once IT has confirmed access, the user will be responsible for rebooting their computer. 

IT Responsibilities:

• IT will assist staff identify the proper file share access based on available information.
• IT will communicate with the requester once the proper access has been granted. 

How To Request

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

• Phone: 614.365.8425
• In Person: Kingswood Datacenter

Service Audience

Students and Staff

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 6:30AM to 5:00PM).