Login Assistance helps students, teachers, and staff who are unable to sign in to CCS systems due to errors, account issues, or access problems.
How we use Login Assistance
- Getting back into CCS systems after a login error or sign-in failure
- Confirming you have the correct access and permissions for a system
- Resolving Single Sign-On (SSO) issues when signing in to district applications
Before you start your request
- Include the system or application you're trying to access
- Include the exact error message, if available
- Describe what you were attempting to do
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Password resets and MFA resets cannot be completed through a ticket -- call the IT Service Desk at 614-365-8425 |
What we can help with
User Responsibilities:
- Include the system or application you're trying to access
- Include the exact error message, if available
- Describe what you were attempting to do when the issue occurred
IT Responsibilities:
- Resolving login errors and sign-in failures
- Verifying access and ensuring the correct permissions are assigned
- Troubleshooting Single Sign-On (SSO) authentication issues
How to Request Help
Need help with Login Assistance?
Click Open a Ticket.