Service Description
IT can provide assistance to staff who need help setting up their accounts or resolving a login problem.
Standard Features
IT provides assistance with the following systems:
- Thin Client/Citrix VDI Login
- Email
- District Computers and Wirelesss
- Kronos
- Munis ESS
Optional Features
- Self-Service Password Reset (Staff Only and you must be registered with MFA)
- Blackboard or Blackboard connect - call 614-365-5680 for support
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the issue including their contact information and a full description of the problem.
- User must provide demographic information and photo ID to IT staff if a password reset is needed.
IT Responsibilities:
- IT will perform manual password resets when needed.
- IT will communicate the status of the request to the user as needed.
How to Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Staff Only