Login Assistance

Service Description

IT can provide assistance to staff who need help setting up their accounts or resolving a login problem. 

Standard Features

IT provides assistance with the following systems:

• Thin Client/Citrix VDI Login
• Email
• District Computers and Wirelesss
• Kronos
• Munis ESS

Optional Features

• Self-Service Password Reset (Staff Only and you must be registered with MFA) 
• Blackboard or Blackboard connect - call 614-365-5680 for support

Roles and Responsibilities

User Responsibilities: 

• User is responsible for providing details related to the issue including their contact information and a full description of the problem.
• User must provide demographic information and photo ID to IT staff if a password reset is needed.

IT Responsibilities:

• IT will perform manual password resets when needed.
• IT will communicate the status of the request to the user as needed.

How to Request     

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

• Phone: 614.365.8425
• In Person: Kingswood Datacenter

Service Audience 

Staff Only