Service Description
A CCS Account is used to log into CCS network resources. CCS Accounts are distributed during orientation and require a signed AUP.
CCS network resource refers to any component or entity that is part of a computer network and is accessible to network users. For example, the following are network resources: CCS computer, CCS WiFi, or a CCS printer.
Standard Features
IT can help with the following:
- Request Password Reset
- Request Account Unlock
Optional Features
HR must help with the following:
- For name changes, job changes, or location changes email HR@columbus.k12.oh.us.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the issue including their contact information and a full description of the problem.
- User must provide demographic information and photo ID to IT staff if a password reset is needed.
- User must sign AUP before logging into CCS network resources. You can find the AUP form attached to this service on the right hand side.
IT Responsibilities:
- IT will assist staff and students with activating accounts.
- IT will perform manual password resets when needed.
- IT will communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Students and Staff