Prerequisites

• Staff must have one valid MFA method ( (e.g., mobile phone, email, or security questions) to use Self-Service Password Reset (SSPR).
• Resetting your password during summer break or offsite may cause lockout issues.  See Challenges

Options

• Resetting password from the Windows Login Screen
• Resetting password from the Web Browser
• Contact Helpdesk

Audience

Staff Only (Students SSPR Option)

🖥️ Resetting Password from the Windows Login Screen

🛠️ Step‑by‑Step Instructions

1	At the Windows sign-in screen, select Reset password. Note (Windows 11): You may need to click Reset password more than once before the process starts.
2	You will be redirected to the Self‑Service Password Reset (SSPR) portal.
3	Enter your CCS email address, then complete the CAPTCHA.
4	Select "I forgot my password". Click "Next".
5	Choose an authentication method (for example, receive a verification code by text message or email).
6	Enter the verification code you receive.
7	Create a new password that meets CCS password policy: At least 8 characters Includes uppercase letters, lowercase letters, and numbers
8	Return to the Windows sign-in screen and log in using your new password. Note (Windows 11): If needed, click Switch user, then select Other user before signing in.

Notes:

• This feature is available only on CCS-issued windows computers.
• You must be connected to CCS-Private, Hardwired to a CCS Building Ethernet, or connected to a CCS VPN.
• Not supported on:
  • Remote Desktop sessions

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🌐 Resetting Password via Web Browser

🛠️ Step‑by‑Step Instructions

1	From a personal device, visit https://passwordreset.microsoftonline.com.
2	Enter your CCS email address.
3	Complete the CAPTCHA.
4	Choose your verification method.
5	Enter the verification code received via email or SMS.
6	Create a new password that meets CCS password policy: At least 8 characters Includes uppercase letters, lowercase letters, and numbers

Notes:

• See Challenges
• If you haven’t registered for SSPR, visit https://aka.ms/ssprsetup to configure your authentication methods.
• If SSPR is not enabled for your account, contact the CCS Help Desk.

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 📞 Call the Help Desk

• Contact: CCS Service Desk at 614-365-8425
• Hours: Monday–Friday, 6:30 AM to 5:00 PM
• Support Email: Support@columbus.k12.oh.us
• The Help Desk can verify the lockout and assist with unlocking or resetting the password.

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🏠 Offsite Password Reset Caveats (Domain-Joined Devices)

Challenges:

• If you reset your password while offsite (Non-CCS Network), your domain-joined laptop may not immediately update its cached credentials.
• This can result in login failures or account lockouts until the device reconnects to the CCS network and syncs with the CCS.local domain.

Solutions:

• Summer Break Password Reset: See Troubleshooting
• VPN Access: If you're offsite, connect to the CCS VPN after resetting your password to sync credentials with the domain controller.  You will need to lock & unlock your computer while connected to the vpn for the password to sync.

🔄 Syncing Passwords on Domain Computers After Reset

Best Practices:

1. Reset Password while on the CCS Network.

Troubleshooting:

• After resetting your password via SSPR:
  • Go to a CCS location.
  • Connect your device to the "CCS-Private" wireless network.
  • Lock your computer (Ctrl + Alt + Delete).
  • Log in using your new password.
• Windows will automatically update your cached credentials.
• If login fails:
  • Ensure the device is connected to "CCS-Private" only.
  • Avoid using "CCS-Personal" or "CCS-Guest" networks.