Self-Service Password Reset (SSPR)

Prerequisites

• Staff must have one valid MFA method ( (e.g., mobile phone, email, or security questions) to use Self-Service Password Reset (SSPR).
• Resetting your password during summer break or offsite may cause lockout issues.  See Challenges

Options

• Resetting password from the Windows Login Screen
• Resetting password from the Web Browser
• Contact Helpdesk

Audience

Staff Only (Students SSPR Option)

🖥️ Resetting Password from the Windows Login Screen

Steps:

1. On the Windows login screen, click "Reset password".
2. You’ll be redirected to the SSPR portal.
3. Enter your CCS email address and complete the CAPTCHA.
4. Choose your authentication method (e.g., receive a code via SMS or email).
5. Enter the verification code.
6. Create a new password following CCS policy (minimum 8 characters, including uppercase, lowercase, and numbers).
7. Log in with your new password.

Notes:

• This feature is available only on CCS-issued windows computers.
• You must be connected to CCS-Private, Hardwired to a CCS Building Ethernet or connected to a CCS VPN
• Not supported on:
  • Remote Desktop sessions

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🌐 Resetting Password via Web Browser

Steps:

1. Visit https://passwordreset.microsoftonline.com.
2. Enter your CCS email address.
3. Complete the CAPTCHA.
4. Choose your verification method.
5. Enter the verification code received via email or SMS.
6. Set and confirm your new password.

Notes:

• See Challenges
• If you haven’t registered for SSPR, visit https://aka.ms/ssprsetup to configure your authentication methods.
• If SSPR is not enabled for your account, contact the CCS Help Desk.

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 📞 Call the Help Desk

• Contact: CCS Service Desk at 614-365-8425
• Hours: Monday–Friday, 6:30 AM to 5:00 PM
• Support Email: Support@columbus.k12.oh.us
• The Help Desk can verify the lockout and assist with unlocking or resetting the password.

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🏠 Offsite Password Reset Caveats (Domain-Joined Devices)

Challenges:

• If you reset your password while offsite (Non-CCS Network), your domain-joined laptop may not immediately update its cached credentials.
• This can result in login failures or account lockouts until the device reconnects to the CCS network and syncs with the CCS.local domain.

Solutions:

• Summer Break Password Reset: See Troubleshooting
• VPN Access: If you're offsite, connect to the CCS VPN after resetting your password to sync credentials with the domain controller.  You will need to lock & unlock your computer while connected to the vpn for the password to sync.

🔄 Syncing Passwords on Domain Computers After Reset

Best Practices:

1. Reset Password while on the CCS Network.

Troubleshooting:

• After resetting your password via SSPR:
  • Go to a CCS location.
  • Connect your device to the "CCS-Private" wireless network.
  • Lock your computer (Ctrl + Alt + Delete).
  • Log in using your new password.
• Windows will automatically update your cached credentials.
• If login fails:
  • Ensure the device is connected to "CCS-Private" only.
  • Avoid using "CCS-Personal" or "CCS-Guest" networks.