Multi-Factor Authentication (MFA) adds an extra layer of security to your CCS account by requiring a second form of verification, such as your phone, in addition to your password.
How we use Multi-Factor Authentication (MFA)
- Verifying your identity with a second factor when signing in to CCS systems
- Protecting Microsoft 365, email, and other protected applications from unauthorized access
- Prompting for verification when signing in from a new device, location, or higher-risk activity
Before you start your request
- You must set up at least one verification method before accessing protected services
- The Microsoft Authenticator app is the recommended method; text message or phone call are also supported
- Configuring more than one method (e.g. app + phone) is strongly recommended
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If you don't have access to your current MFA method (e.g. lost or replaced phone), you must call the IT Service Desk at 614-365-8425 -- this cannot be resolved through a ticket |
What we can help with
User Responsibilities:
- Set up at least one MFA verification method before accessing protected services, using the Microsoft Authenticator app (recommended), text message, or phone call
IT Responsibilities:
- Assisting with enrolling in MFA and configuring an authentication method
- Verifying your identity with a second factor when signing in to CCS systems, and prompting for verification from a new device, location, or higher-risk activity
- Helping update your MFA method when you get a new phone
- Troubleshooting sign-in issues caused by an MFA problem
How to Request Help
Need help with Multi-Factor Authentication (MFA)?
Click the Open a Ticket in the right hand corner.
Lost access to your MFA method?
This cannot be resolved through a ticket -- call the IT Service Desk at 614-365-8425.