Description
Multi-Factor Authentication (MFA) adds an extra layer of security to your Columbus City Schools (CCS) account by requiring a second form of verification in addition to your password.
This helps protect your account, even if your password is compromised. When MFA is enabled, you will be prompted to verify your identity using a trusted device such as your phone when signing in.
MFA is a critical security control used to protect sensitive school data, email, and systems from unauthorized access.
Who Uses This Service
- All CCS staff and consultants with access to CCS systems
- Any user required to access Microsoft 365, email, or other protected applications
When Is MFA Required?
You will be prompted to complete MFA:
- When signing in from a new device or location
- When accessing certain CCS systems or applications
- When your account activity is considered higher risk
Once enrolled, MFA prompts occur automatically during sign-in when needed.
How MFA Works
When you sign in:
- Enter your CCS username and password
- Complete a second verification step using a method you set up
This second factor is something you have (like your phone), which makes it significantly harder for unauthorized users to access your account.
Available Authentication Methods
CCS supports multiple MFA verification options:
✅ Microsoft Authenticator App (Recommended)
- Receive a push notification to approve sign-in
- Most secure and easiest method
- Works over Wi-Fi or cellular connection
✅ Phone (Text Message or Call)
- Receive a verification code via text message
- Or receive an automated phone call to confirm sign-in
Key Features
- Protects your account even if your password is compromised
- Supports multiple authentication methods (app, text, phone call)
- Allows you to register more than one device or method
- Integrated with Microsoft 365 and CCS systems
- Can prompt for verification based on risk or sign-in activity
MFA significantly reduces the risk of unauthorized access by requiring both a password and a second verification factor.
Benefits to CCS
- Helps safeguard student, staff, and district data
- Reduces risk of phishing and account compromise
- Strengthens overall cybersecurity posture
- Aligns with industry security best practices
MFA adds layered protection, making it much harder for attackers to gain access—even if credentials are exposed.
Getting Started
- Users will be prompted to enroll in MFA during sign-in when required
- You must set up at least one verification method before accessing protected services
- It is strongly recommended to configure more than one method (e.g., app + phone)
Need Help?
Submit a request through the CCS IT Service Portal if you:
- Need assistance setting up MFA
- Have a new phone or need to change your authentication method
- Are unable to sign in due to MFA issues