Changing or Adding MFA Methods (Microsoft 365)

Summary

This article explains how to update, add, or change your Multi-Factor Authentication (MFA) methods for your CCS account.

You may need to do this if:

• You get a new phone
• Your phone number changes
• You want to add a backup authentication method

⚠️ Important

• You must have access to an existing MFA method to make changes
• If you cannot access any existing method, contact the CCS Help Desk
• Direct Link: aka.ms/mysecurityinfo

💻 Step 1: Sign In to Your Account

1. Go to: 👉 https://login.microsoftonline.com
2. Sign in with your CCS email and password
3. Complete your MFA verification if prompted

⚙️ Step 2: Open Security Settings

1. Click your profile icon (top right corner)
2. Select View Account
3. Click Security Info

👉 This page is where all authentication methods are managed

➕ Step 3: Add a New Sign-in Method

1. Click + Add sign-in method
2. Choose a method:
   • Microsoft Authenticator (recommended)
   • Phone (text or call)
3. Click Add

📱 Option A: Set Up Microsoft Authenticator (Recommended)

1. On your phone:
   • Download Microsoft Authenticator
2. Open the app
3. Tap + (Add Account)
4. Select Work or School Account
5. Tap Scan QR Code

🔗 Link the App

1. On your computer, click Next
2. Scan the QR code with your phone

✅ Confirm Setup

1. Enter or match the number shown
2. Click Next
3. Click Done

📞 Option B: Set Up Phone Verification

1. Enter your phone number
2. Choose:
   • 📩 Text me a code
   • 📞 Call me
3. Click Next

🔢 Text Option

• Enter the 6-digit code sent to your phone
• Click Next

☎️ Call Option

• Answer the call from Microsoft
• Press # (pound key) when prompted

✅ Finish

• Click Done

🔄 Managing Existing Methods

From the Security Info page, you can:

• Add additional methods
• Remove old devices or phone numbers
• Change your default sign-in method

Users can manage their authentication methods directly from this page at any time 

✅ Best Practice

• Use Microsoft Authenticator as your primary method
• Add at least one backup method (like phone)
• Remove outdated devices or numbers

❓ Troubleshooting

• Got a new phone? → Add the new device, then remove the old one
• Not receiving codes? → Verify your phone number and signal
• Lost access to all methods? → Contact CCS Help Desk