Service Description
A network File Share is in File Explorer and typically associated with a drive letter or a name. When requesting access to a File Share, please include your building name.
Example:
Standard Features
- Request access to a drive mapping.
Roles and Responsibilities
User Responsibilities:
- The user is responsible for including File Share drive letter and name in the service request.
- Please provide If your account is new or you switched to a different position in the district.
- Once IT has confirmed access, the user will be responsible for rebooting their computer.
IT Responsibilities:
- IT will assist staff identify the proper file share access based on available information.
- IT will communicate with the requester once the proper access has been granted.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Students and Staff
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 6:30AM to 5:00PM).
| Service Level 1 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |