Service Description
The Parent Portal is an external facing platform that allows parents/guardians to complete applications or processes required for their student(s).
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
Important Note: Tickets should be submitted by a CCS administrator who is a Business Owner of a Parent Portal custom application.
For Issues relating to the Parent Portal for Infinite Campus, please contact the FACT Line at 614-221-3228 or send an email to parentportalaccess@columbus.k12.oh.us
Service Audience
Parent Portal Custom Application CCS administrators only.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 7:30AM to 4:30PM).
| Service Level (Number) - (Priority) |
|
| Response Time |
TBD |
| Resolution Time |
TBD |
Service Pricing