Service Description
The CCS Google account is an account that is managed by both Google and CCS. CCS Google account allows you to access resources such as Google workspace or Google Drive.
Student Account Ban - Google is extremely strict with their terms of service. In some instances, your student's account could get banned for not following the terms of service. CCS Administrators cannot unlock or reset the account, so it's important to share the agreement with your students to avoid these types of service interruptions.
Google Terms of Service
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Teachers and School Administration
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 6:30AM to 5:00PM).
| Service Level (Number) - (Priority) |
|
| Response Time |
TBD |
| Resolution Time |
TBD |