Service Description
Datacomm can provide assistance with problems related to district phones or phone lines (standard or VoIP).
Standard Features
Telecomm can troubleshoot and resolve many phone related problems including:
- Issues related to caller ID
- Issues related to making calls
- Issues related to receiving calls
- Issues related to equipment damage
- Issues related to no dial tone
- Issues related to static/noise on line
- Issues related to hearing/being heard
- Issues related to voicemail
Optional Features
Optional Service Features include:
- Replacing defective hardware.
- Contact provider (e.g. Verizon).
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (department, name, contact number, email address, phone number experiencing the issue).
Telecomm Responsibilities:
- Datacomm staff will communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Students and (or) Staff