Service Description
Classroom Support can help users resolve issues with AV and computer equipment used for class sessions and presentations.
Standard Features
Classroom Support can help with issues related to the following:
- Display or projector settings (e.g. picture adjustsments only like resolution)
- Connecting a laptop or tablet for display
- Audio playback (e.g. sound from computer not working, sound too low)
- AV system touch panels or button controls (e.g. touch panel is frozen/ not responding)
- Playing DVD/ Blu-Ray discs
- Using the features of an interactive whiteboard (e.g. SMART Board)
- Installed microphones (e.g. lecture hall mic feeds back, mic too low)
Contact Buildings and Grounds Electronics department for the following (614) 365-5268
- Projector mounting, projector not turning on, or displaying incorrectly.
- Moving Cables
- Repairing damaged cables
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the issue including their contact information and a full description of the problem.
IT Responsibilities:
- IT will respond to inquiry or resolve issue as soon as possible.
- IT will communicate the status of the request to the user as needed.
Electronics Responsibilities:
- Electronics are responsible for issues related to projectors.
- Moving Cables
- Repairing damaged cables
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Staff