Service Description
Network infrastructure refers to the hardware, software, and protocols that are used to connect and manage computer networks. It provides the foundation for communication and data transfer between devices, systems, and users within a network.
Standard Features
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Network devices: These include routers, switches, firewalls, load balancers, and wireless access points. These devices facilitate the routing, switching, and filtering of network traffic.
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Cabling and wiring: Physical infrastructure, such as cables (e.g., Ethernet, fiber optic) and connectors, is used to establish wired connections between network devices.
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Network protocols: These are the rules and standards that govern the communication between devices on a network. Examples of network protocols include IP (Internet Protocol), TCP (Transmission Control Protocol), and DNS (Domain Name System).
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Network services: These services include DHCP (Dynamic Host Configuration Protocol) for IP address assignment, DNS for domain name resolution, and NAT (Network Address Translation) for mapping IP addresses.
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Network security: Security measures, such as firewalls, VPNs (Virtual Private Networks), and intrusion detection systems, are implemented to protect the network infrastructure from unauthorized access, data breaches, and malicious activities.
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Network management tools: These tools help monitor, configure, and troubleshoot network devices and resources. They provide network administrators with visibility into network performance, traffic analysis, and device management.
Roles and Responsibilities
IT Responsibility
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IT is responsible to design and plan the layout and architecture of computer networks. This involves determining the network requirements, selecting appropriate hardware and software components, and creating network diagrams and documentation.
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Network Implementation: Network engineers are responsible for deploying and configuring network devices, such as routers, switches, firewalls, and wireless access points. They set up network connections, IP addressing, and ensure proper network segmentation and security measures.
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Network Monitoring and Maintenance: Network engineers monitor the performance, availability, and security of the network infrastructure. They proactively identify and resolve network issues, perform regular network maintenance tasks, and apply patches and updates to network devices and software.
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Network Security: Network engineers implement and maintain network security measures to protect against unauthorized access, data breaches, and other security threats. This involves configuring firewalls, implementing access control policies, setting up VPNs, and monitoring network traffic for anomalies.
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Troubleshooting and Support: Network engineers play a crucial role in diagnosing and resolving network-related problems. They investigate and troubleshoot network outages, connectivity issues, performance bottlenecks, and other network-related incidents. They may also provide technical support to end-users and assist in resolving network-related issues.
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Network Documentation and Reporting: Network engineers maintain accurate and up-to-date documentation of network configurations, diagrams, and procedures. They create reports on network performance, capacity planning, and security audits. This documentation helps in ensuring network reliability and provides a reference for future troubleshooting and upgrades.
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Overall, network engineers are responsible for designing, implementing, maintaining, and troubleshooting computer networks to ensure secure, reliable, and efficient network communication within an organization.
How To Request
Click the Open a Ticket button and complete the incident form.
Service Audience
AppDev, Field Tech, Network Team, Server Team, Service Desk