Service Description
IT provides assistance to students and staff who experience issues accessing or using district websites or web‑based applications. This service helps identify and resolve errors, access problems, and basic navigation issues related to district‑supported web pages.
Try our Troubleshooting Steps before creating a ticket!
What IT Can Help With
IT can assist with a variety of website‑related issues, including:
- General questions about basic navigation of district web applications
- Website or page errors, including broken links or pages that do not load correctly
- Problems accessing district‑hosted or district‑supported websites
Roles and Responsibilities
User Responsibilities
To help IT resolve the issue as quickly as possible, users should provide:
- Their name and contact information
- The website URL where the issue is occurring
- A clear description of what is happening and what was expected
- Screenshots of the issue (if available)
- Any error messages, copied and pasted into the request
IT Responsibilities
- Review the reported issue and respond as quickly as possible
- Work to resolve the issue or coordinate with the appropriate support team
- Provide status updates to the user as needed
How to Request Help
Select Open a Ticket and complete the request form with the required details.
Service Audience