Service Description
IT can provide assistance to staff who experience web page/site issues or errors
Standard Features
IT can assist staff with many web page related problems/questions including:
- General inquiries related to basic navigation of district web applications
- Reports of website errors
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the issue including their contact information, the site URL, and a full description of the problem. Upload screenshots as attachments and copy and paste erros in the description.
IT Responsibilities:
- IT will respond to inquiry or resolve issue as soon as possible.
- IT will communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Students and Staff
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 6:30AM to 5:00PM).
| Service Level 2 - Normal |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |
Service Pricing