Software Issue

Please Note: Restarting the problem computer resolves many software related issues. Before you proceed with opening a ticket with the IT Help Desk, please make sure you have restarted your computer to see if this resolves the current issue you are having.

Service Description

Information Technology can provide assistance to faculty, staff and students with configuration or troubleshooting of supported applications on district-owned client devices.  

Standard Features

Information Technology provides full support for the following core/standard campus applications:

  • Academic Testing
    • Certiport Compass
    • College Board Secure Browser
    • Gmetrix SMSe
    • NWEA Secure Testing Browser
    • Pearson TestNav
    • Respondus Lockdown Browser Lab
    • Riverside Secure Browser
  • Browser
    • Google Chrome
    • Microsoft Edge
  • Communications
    • Cisco WebEx\WebEx Meetings
    • Zoom
  • Education
    • SmartNotebook
  • Media
    • Adobe Creative Cloud
  • Productivity
    • Adobe Acrobat Reader DC
    • Office (365, 2019, or 2016)

Optional Features

Information Technology provides best-effort support for the following campus applications:

  • Assistive Tech 
    • LUMI
    • 3M E-A-Rfit
    • Boarmaker Editor
    • Boarmaker Student
  • Browser
    • Firefox
    • Opera
  • Communication
    • Cisco Anyconnect
  • Education
    • Elmo Imagenate
    • Gamestar Mechanic
    • Godot
    • Fonts 4 Teachers
    • Clear Touch Collage
    • Clevertouch Clevershare
    • Mastery Connect\GradeCam
  • Productivity
    • Lotus Notes
  • Security
    • Entre​
    • Raptor
  • STEM
    • Eclipse JRE IDE
    • Fusion 360
    • LDCAD
    • Python
    • Roblox
    • Audacity
    • Blender
    • GIMP
    • iCNCMotion BenchMill
    • MotoSim
    • Notepad +++
    • SPARKVue
    • Unity
    • Vexcode V5, Texts, Blocks
    • VexCode IQ, Console
    • FileZilla
    • ScanSnap
    • Citrix Receiver\Workspace

Roles and Responsibilities

User Responsibilities:

  • User is responsible for providing details related to the request including their contact information, device name and location of affected computer(s), and detailed description of the problem.
  • User agrees to allow Information Technology staff to access their office to troubleshoot the software issue.
  • User agrees to allow Information Technology staff to access their computer(s) remotely to troubleshoot the software issue.

Information Technology Responsibilities:

  • Information Technology will assist with software that is not launching or functioning properly. 
  • Information Technology will communicate the status of the request to the user as needed.

How To Request

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

  • Phone: 614.365.8425
  • In Person: Kingswood Datacenter

Service Audience

Students and Staff

Service Level Agreement

Response and resolution times are based on operational hours (Monday through Friday from 6:30AM to 5:00PM).