Summary: Learn what OneDrive and SharePoint sync icons mean and how to identify common synchronization, storage, sharing, and account issues.
For Staff and Students
Overview
OneDrive and SharePoint use status icons to indicate whether files are syncing correctly, available offline, shared with others, or require attention.
Understanding these icons can help you quickly identify and resolve common file synchronization issues.
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If you do not see OneDrive icons in the notification area, OneDrive may not be installed, may not be running, or may be hidden. |
Error & Attention Icons
| Icon |
Meaning |
Recommended Action |
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File or folder synchronization error. |
Open OneDrive and review the reported sync issue. |
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Warning requiring user attention. |
Open OneDrive and review alerts in the activity center. |
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Account frozen or restricted. |
Review account status and contact Microsoft or IT if needed. |
Sync Status Icons
| Icon |
Status |
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Syncing is paused. |
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Sync currently in progress. |
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Not signed in or OneDrive setup incomplete. |
Shared & Special Icons
| Icon |
Meaning |
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File or folder has been shared. |
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Shortcut to a shared folder. |
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File or folder contains restrictions preventing synchronization. |
Need Help?
If your OneDrive files are not syncing, files are missing, or you are unsure what an icon means, submit a ticket using the Microsoft 365 Ticket.
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Most OneDrive synchronization issues can be resolved by reviewing the icon status and opening the OneDrive application from the notification area. |