Service Description
Information Technology can provide assistance to staff and students who need help resolving an email issue.
Standard Features
Information Technology provides assistance with the following:
- Help troubleshoot and resolve issues related to sending/receiving email
- Help troubleshoot and resolve issues related to accessing shared calendars
- Help troubleshoot and resolve issues related to using Outlook
Optional Features
There are no optional services associated with this service.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the issue including their contact information and a full description of the problem.
- User agrees to allow Information Technology staff to access their district-owned device and/or personal mobile device.
Information Technology Responsibilities:
- Assist with the resolution of issue on district-owned device and/or personal mobile device.
- Communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Students and Staff