Summary: This article provides steps to resolve the “Something went wrong” error when accessing Outlook (Email) in a web browser.
For staff and students
Overview
You may see an error when trying to open Outlook email in a web browser.
This issue is usually temporary and can often be resolved by refreshing the session or clearing browser-related issues.
What You May See
“Something went wrong”
This may include an error code such as 503 and a button labeled Refresh the application.
Environment
- Staff and students
- Outlook Web (browser-based email)
- Any web browser (Chrome, Edge, Firefox, Safari)
- Any device (Chromebook, Windows, Mac)
Step-by-step instructions
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1
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Refresh the page
- Click Refresh the application
- Or press Ctrl + F5
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If Outlook works: No further action is needed.
If Outlook still does not work: Continue to Step 2.
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2
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Open in a private/incognito window
This creates a clean browser session.
- Chrome / Edge: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
Then go to Outlook Web
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If Outlook works: No further action is needed.
If Outlook still does not work: Continue to Step 3.
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3
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Try a different web browser
- Microsoft Edge
- Google Chrome
- Firefox
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If Outlook works: No further action is needed.
If Outlook still does not work: Continue to Step 4.
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4
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Restart your device
- Restart your computer or Chromebook
- Open a browser and try again
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If Outlook works: No further action is needed.
If Outlook still does not work: Continue to Step 5.
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5
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Check internet connection
- Reconnect to Wi-Fi
- Restart your router if at home
- Try a different network if available
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If Outlook works: No further action is needed.
If Outlook still does not work: Contact helpdesk or put in a ticket.
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Still Having Issues?
If the issue continues after completing all steps:
- Check the System Status Page for outages (look for “Exchange Online”)
- Contact the IT Help Desk
Please include:
- A screenshot of the error
- The time the issue occurred
- Your device and browser
Why This Happens
This issue is typically caused by a temporary connection or browser session problem.
- Temporary Microsoft service interruptions
- Corrupted browser cache or session
- Browser extensions interfering with content
- Network or filtering issues
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Most issues are resolved by refreshing the page or using a private browser window. |