Service Description
OneDrive is a cloud storage service from Microsoft that allows you to store documents, pictures, and videos for personal use.
SharePoint is a cloud storage service from Microsoft that allows you to store documents, pictures, and videos to share with your team.
Standard Features
IT provides the following assistance:
- OneDrive for Business
- OneDrive Online
- SharePoint Online
Roles and Responsibilities
Requester Responsibilities:
- SharePoint cloud storage migration requests.
- Provide Staff name and email addresses.
- Provide location of on-premises files to migrate to SharePoint or OneDrive.
- For troubleshooting purposes, provide any synchronization errors.
IT Responsibilities:
- IT will assist with the setting up of the SharePoint site and permissions.
- IT will assist with training on how to use OneDrive or SharePoint.
- IT will assist with any synchronization errors.
- IT will assist with file recovery.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
All users have access to OneDrive.
All staff can request access to a SharePoint or have a site created for your team or project.
Service Level Agreement
Response and resolution times are based on operational hours (Monday through Friday from 6:30AM to 5:00PM).
| Service Level (Number) - (Priority) |
|
| Response Time |
1 business day |
| Resolution Time |
3 business days |