Email and Calendar Support helps staff with issues related to email (Outlook / Microsoft 365) or calendar functionality, powered by Microsoft Exchange Online.
How we use Email
- Sending, receiving, and managing email and calendar appointments through Outlook, web, or mobile
- Accessing shared mailboxes and calendars for a team, office, or department
- Reaching groups of staff through distribution lists
Before you start your request
- Include the issue you're experiencing
- Include the system or app you're using (Outlook, web, mobile)
- Include any error message or example, if available
- Access to shared mailboxes and distribution lists may require approval
What we can help with
User Responsibilities:
- Include the issue you're experiencing
- Include the system or app you're using (Outlook, web, mobile)
- Include any error message or example, if available
IT Responsibilities:
- Resolving problems sending, receiving, or missing messages
- Granting or troubleshooting shared mailbox and calendar access
- Managing distribution list membership
- Troubleshooting Outlook performance, errors, and configuration
- Supporting name changes or related email account updates
How to Request Help
Having an email or calendar issue?
Select Open a Ticket and choose Email and Calendar Support.