Service Overview
The Email and Calendar Support service provides assistance for staff who are experiencing issues with email (Outlook / Microsoft 365) or calendar functionality.
Use this service when you are unable to send or receive email, have problems accessing a shared mailbox or calendar, or encounter unexpected issues with Outlook performance or functionality.
This service supports the district’s email system, which is powered by Microsoft Exchange Online.
When to Use This Service
- You cannot send or receive email
- Email messages are missing or not delivering properly
- You need access to a shared mailbox or shared calendar
- You are having issues with Outlook performance or functionality
- You are unable to view or manage calendar events or scheduling
- You need updates to distribution lists or email settings
What IT Can Help With
IT provides troubleshooting and support for email and calendar services.
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Email delivery and access issues
Resolve problems with sending, receiving, or missing messages.
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Shared mailbox and calendar access
Grant or troubleshoot access to shared resources.
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Distribution list management
Update membership or resolve issues with email groups.
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Outlook troubleshooting
Assist with application performance, errors, and configuration issues.
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Account updates
Support name changes or related email account updates.
How to Request Help
Having an email or calendar issue?
Select Open a Ticket and choose Email and Calendar Support.
Please include:
- The issue you are experiencing
- The system or app you are using (Outlook, web, mobile)
- Any error message or example (if available)
Providing detailed information will help IT resolve the issue more quickly.
Important Notes
- Email services are managed through Microsoft Exchange Online
- Some features and limitations are defined by Microsoft
- Access to shared mailboxes and distribution lists may require approval
Who Can Use This Service
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