Please Note: Restarting your computer resolves many common software issues. Before submitting a request, please restart your device and verify the issue still occurs.
Service Overview
Use this service when something isn’t working in a program or application on your computer.
If an app won’t open, keeps crashing, looks different than expected, or gives you an error message, we’re here to help get it working again.
This service covers most software used in the district, especially tools used for instruction, testing, communication, and daily work.
If you’re not sure what’s wrong or which service to choose — this is the right place to start.
When to Use This Service
- An application will not open or crashes
- Software is not working as expected
- You receive an error when using an application
- A required application is missing from your device
- You experience issues during testing or instruction
Supported Applications
Full Support (Standard Applications)
- Testing: Certiport, College Board Secure Browser, NWEA, Pearson TestNav, Respondus, Riverside
- Browsers: Chrome, Edge
- Communication: WebEx, Zoom
- Education: Smart Notebook
- Productivity: Microsoft Office, Adobe Acrobat Reader
- Media: Adobe Creative Cloud
Best-Effort Support (Additional Applications)
- Assistive technology tools
- Specialized classroom or curriculum software
- STEM and lab applications (e.g., Python, Unity, Blender)
- Alternate browsers (Firefox, Opera)
- Legacy or limited-use applications
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Support levels vary depending on the application. Standard district applications receive full support, while others may be limited to troubleshooting assistance. |
What IT Can Help With
- Troubleshooting applications that are not launching or responding
- Resolving software errors or performance issues
- Installing or reinstalling supported applications
- Assisting with configuration or compatibility issues
What to Include in Your Request
To help resolve your issue quickly, include the following:
- Application name
- Description of the issue
- Device name and location
- Screenshot of the error (if available)
How to Request Help
Select Open a Ticket and complete the request form.
Service Audience
Service Level Expectations
Response and resolution times are based on operational hours (Monday through Friday, 6:30 AM – 5:00 PM).
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Tip: If the issue only occurs in one application, include the exact error message. This significantly speeds up troubleshooting. |