The Printers service supports printer setup, configuration, and day-to-day troubleshooting for Columbus City Schools staff, including paper jams, roller issues, PMU support, and scan-to-email setup.
How we use Printers
- Printing and copying classroom materials, tests, and administrative documents
- Scanning documents to email across offices and classrooms
- Supporting shared printers and copiers in buildings district-wide
- Keeping printers and copiers running through setup, configuration, and troubleshooting
Before you start your request
- Have your contact information and a full description of the issue ready
- Include any error message shown on the printer, if applicable
- For toner, fuser, or transfer belt issues, contact the 3rd-party vendor directly at 614-365-6190
What we can help with
User Responsibilities:
- Have your contact information and a full description of the issue ready
- Include any error message shown on the printer, if applicable
IT Responsibilities:
- Troubleshooting printer issues such as paper jams, rollers, and PMU errors
- Setting up new printers and copier configurations
- Configuring scan-to-email
- Coordinating 3rd-party vendor support for toner, fusers, and transfer belts
Vendor Support
Call 614-365-6190 for vendor support.
- Toner cartridge installation
- Fusers (on some newer printer models)
- Transfer belts
How to Request Help
Printer Request
Select Printer Request in the right hand corner.
Printing Issue
Select Printing Issue in the right hand corner.