Smart Account Lockout Guide

Issue

When I attempt to login to my email using my CCS Account, I get a locked message.

"Your account is temporarily locked to prevent unauthorized use. Try again later, and if you still have trouble, contact your admin."

  • Smart Lockout: 5 failed attempts → 15-minute lockout.

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Solution

1. ⏳ Wait for the Lockout Duration (Recommended)

  • The lockout period is 15 minutes.
  • After this time, the account will automatically unlock if no further failed attempts occur.
  • This is the quickest option if you remember your password.
  • Contact the helpdesk (Call: 614-365-8425) if your account is still locked after waiting 15 minutes.

     

2. 🛠️ Account Recovery using SSPR

  1. Go to https://aka.ms/sspr.
  2. Select “Can’t access your account?” or “I forgot my password.”
  3. Enter your user ID and complete the CAPTCHA.
  4. Follow the prompts to verify your identity using your registered authentication method (e.g., phone, email, security questions).
  5. Reset your password: Choose “I forgot my password”, the lockout timer is reset to 0 seconds, allowing immediate access.
  6. Set and confirm your new password.

📝 Notes:

  • See Challenges
  • You must be registered for SSPR to use this feature. If you haven’t registered, contact your district administrator.
  • Smart Lockout intelligently tracks failed attempts across familiar and unfamiliar locations, so unlocking via SSPR is often faster and more reliable than waiting for the lockout to expire.
  • If SSPR is not enabled for your account, contact the CCS Help Desk.
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