Service Description
Cisco Desk Phone Service delivers managed desk phone functionality for classrooms, offices, and district facilities to support day‑to‑day operations and emergency communications. The service includes the deployment, support, and lifecycle management of district‑issued desk phones, ensuring staff have access to reliable voice communication for instructional, administrative, and safety purposes.
Standard Features
- Install new desk phones.
- Move desk phones
- Troubleshoot desk phone issue.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request (department, name, contact number, email address, phone number needing to be moved, current and new locations).
- User is responsible for obtaining the MAC address. Look under the phone to locate the mac address.
Datacomm Responsibilities:
- Datacomm staff will communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Staff