General Technology Help

Service Description

IT can provide assistance with many technology related questions. 

Standard Features

IT can help with the following:

  • Answer general questions related to Munis
  • Answer general questions related to Clever
  • Assist with the IT Self-Service Portal
  • Assist with the district email (Microsoft 365)
  • Assist with district hardware and software
  • Assist with district printing
  • Assist with campus wireless

Optional Features

Self-Service options: Knowledge Base

  • The knowledge base is minimal at this moment.  IT is still importing it's articles.

Roles and Responsibilities

User Responsibilities: 

  • User is responsible for providing details related to the request including contact information and a full description of what they need assistance with.

IT Responsibilities:

  • IT will communicate the status of the request to the user as needed.

How To Request

Click the Open a Ticket button and complete the request form.

If immediate assistance is required, please contact the IT Help Desk:

  • Phone: 614.365.8425
  • In Person: Kingswood Datacenter

Service Audience

Students and (or) Staff

 
Open a Ticket

Details

Service ID: 3902
Created
Wed 5/3/23 7:36 AM
Modified
Thu 7/18/24 4:09 PM