Service Description
IT can provide assistance with many technology related questions.
Standard Features
IT can help with the following:
- Answer general questions related to Munis
- Answer general questions related to Clever
- Assist with the IT Self-Service Portal
- Assist with the district email (Microsoft 365)
- Assist with district hardware and software
- Assist with district printing
- Assist with campus wireless
Optional Features
Self-Service options: Knowledge Base
- The knowledge base is minimal at this moment. IT is still importing it's articles.
Roles and Responsibilities
User Responsibilities:
- User is responsible for providing details related to the request including contact information and a full description of what they need assistance with.
IT Responsibilities:
- IT will communicate the status of the request to the user as needed.
How To Request
Click the Open a Ticket button and complete the request form.
If immediate assistance is required, please contact the IT Help Desk:
- Phone: 614.365.8425
- In Person: Kingswood Datacenter
Service Audience
Students and (or) Staff