Canvas Support covers questions about using or setting up Canvas courses, including assignments, grading, rostering, and content.
How we use Canvas Support
- Running classroom assignments, discussions, quizzes, and pages in Canvas courses
- Recording grades and syncing them between Canvas and other systems
- Connecting curriculum resources like Google Assignments, HMH, StudySync, Reveal, TCI, and Studies Weekly to Canvas courses
- Keeping class rosters accurate so students can access their courses
- Adding instructional content such as slides, documents, and videos to courses
Before you start your request
| i |
Class rosters sync from Infinite Campus -- schedule changes can take up to 24 hours to appear in Canvas. |
What we can help with
User Responsibilities:
- Report grading or Grade Sync issues, including the course and assignment affected
IT Responsibilities:
- Reviewing and provisioning Canvas access requests
- Making requested edits or customizations within Canvas courses
- Troubleshooting grading and Grade Sync issues, including with connected resources
- Resolving Canvas operational and student rostering issues
How to Request Help
Canvas Access
Select Request Access in the right hand corner.
Canvas Edit/Customization
Select Edit/Customization in the right hand corner.
Canvas Grades & Grade Passback
Select Grades & Grade Passback in the right hand corner.
Canvas Operation Issues
Select Operation Issue in the right hand corner.