The Parent Portal is an external-facing platform that lets parents and guardians complete applications or processes required for their students. This service is for backend support only.
How we use Parent Portal (Backend support only)
- Supporting the backend of Parent Portal custom applications
Before you start your request
- Tickets should be submitted by a CCS administrator who is a Business Owner of a Parent Portal custom application
- This service is for Parent Portal Custom Application CCS administrators only
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For issues with the Parent Portal for Infinite Campus, contact the FACT Line at 614-221-3228 or email parentportalaccess@columbus.k12.oh.us instead |
What we can help with
User Responsibilities:
- Submit tickets as a CCS administrator who is a Business Owner of a Parent Portal custom application
- Contact the FACT Line instead for issues with the Parent Portal for Infinite Campus
IT Responsibilities:
- Supporting the backend of Parent Portal custom applications
How to Request Help
Need help with Parent Portal (Backend support only)?
Click the Open a Ticket in the right hand corner.
Need immediate assistance?
Call the IT Help Desk at 614-365-8425.