Google is managed by both Google and CCS, and covers your CCS Google Account along with Google Workspace tools such as Google Drive and Shared Drives.
How we use Google
- Accessing Google Workspace and Google Drive
- Reporting and reviewing account suspensions
- Troubleshooting Google Drive issues
- Transferring files between Google accounts
- Requesting access to or help with Google Shared Drives
- Answering how-to questions about Google Workspace apps
Before you start your request
- Google is strict about its Terms of Service, and student accounts can be banned for violations -- share the Google Terms of Service with students to help avoid this
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CCS Administrators cannot unlock or reset a student account that Google has banned |
What we can help with
User Responsibilities:
- Report a suspended Google Account
- Share the Google Terms of Service with students to help prevent account suspensions
- Ask a how-to question about Google Workspace apps
IT Responsibilities:
- Reviewing and resolving reported account suspensions
- Troubleshooting general Google Account and Google Drive issues
- Processing file transfer requests
- Assisting with Google Shared Drive access
- Answering how-to questions about Google Workspace apps
How to Request Help
Account Suspended
Select Account Suspended in the right hand corner.
General Issue
Select General Issue in the right hand corner.