Not sure where to start, or don't see a service that matches your issue? General Technology Help is the place to ask -- IT will point you to the right service or help directly.
| ✕ |
Finding and submitting the correct service will lead to a faster response time -- if this ticket doesn't match your issue, you may be asked to submit a new request under the correct service. |
How we use General Technology Help
- Helping when you're not sure which service applies to your issue
- Assisting with the IT Self-Service Portal
- Assisting with issues that don't fit any other service in the catalog
Before you start your request
- Provide your contact information and a full description of what you need assistance with
What we can help with
User Responsibilities:
- Provide your contact information and a full description of what you need assistance with
- Reach out here if you're not sure which service applies to your issue
IT Responsibilities:
- Directing you to the right service when you're not sure where to start
- Assisting with the IT Self-Service Portal
- Assisting with issues that don't fit any other service in the catalog
- Communicating the status of your request as needed
How to Request Help
Need help with General Technology Help?
Click the Open a Ticket in the right hand corner.
Need immediate assistance?
Call the IT Help Desk at 614-365-8425.