Summary: This article explains how to reset your CCS password using a web browser from any device.
For staff only
Overview
You can reset your CCS password from any device using the Self-Service Password Reset (SSPR) website.
This is the best option when working from home or on a personal device.
Before you start
- You must have at least one MFA method registered
- You must know your CCS email address
Step-by-step instructions
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1
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Go to the password reset website
Password Reset Page
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2
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Enter your CCS email address |
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3
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Complete the CAPTCHA verification |
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4
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Select your verification method (text, email, or app) |
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5
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Enter the verification code you receive |
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6
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Create a new password that meets CCS requirements:
- At least 8 characters
- Includes uppercase, lowercase, and numbers
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Important Notes (Offsite Devices)
- If you reset your password offsite, your CCS computer may not immediately recognize it
- This is normal and happens because your device has not synced with the CCS network
How to Fix
- Connect to CCS-Private Wi-Fi or VPN
- Lock your computer (
Ctrl + Alt + Delete)
- Sign in again with your new password
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Best Practice: Reset your password while connected to the CCS network whenever possible. |