Watch our video tutorial on opening and submitting a ticket!
What is a ticket?
Columbus City School users can open tickets directly from the IT Self-Service Portal to (1) report an issue/problem, or (2) request a service.
How do I submit a ticket?
1. Click Services on the navigation bar at the top of the screen.
This will help you locate the service that you want to request by opening our service catalog.
2. Select one of the categories in the Service Catalog.
Read the brief description of the categories to determine which category best fits your issue/request.
| Select Information Technology for issues like network, hardware, or software, etc. |
Select Infinite Campus for Student Information System requests. |
3. Select one of the (sub)categories within the category you chose.
The subcategories are displayed in the red and green boxes in the picture above.
4. Select the service that best fits your issue or request.
Below is an example of the services listed under the Information Technology category and the Report an Issue (sub)category.
4. When you find the service you're looking for, click the Open a Ticket button in the upper right corner.
NOTE: You will need to log in in order to open a ticket. TeamDynamix uses single sign-on (SSO), and automatically signs you in if you are on a CCS computer and the CCS network. Otherwise, you will be prompted to log in. For more information about logging in, click here.
5. A form will appear for you to fill out.
While the fields will be different depending on the service you're requesting, certain fields are standard on every form.
The following picture shows some of the frequently seen fields on a ticket and what they mean:
Please Note: Any field that has a red asterisk next to it is a required field. Fields that don't have a red asterisk are optional.
6. When you are finished, click Submit.
The submit button can be found at the bottom left of the form.
What happens now?
As soon as your request is submitted, a ticket is created and routed to the appropriate department team member. A department staff member will review your request and either (1) take the required steps to fulfill the request or (2) contact you for more information.
You will receive an email confirmation from notify@teamdynamixapp.com confirming the creation of your ticket.
Click on the attached file to download the printable, PDF version of this article!
Need help? Read our article Opening Attached Files.