Watch our video tutorial on navigating the My Tickets page!
My Tickets is how you can view previous tickets to get information on their progress and status reports.
Clicking on See My Open Tickets will open the page below:
The Ticket Requests panel shows ticket requests you have created, or which mark you as a contact or the Requestor.
When you click to view a ticket, the following page will open:
| Ticket Status |
Definition |
| New |
Received but not yet acknowledged by Service Provider |
| Open |
Acknowledged by Service Provider |
| In-progress |
Someone is working on the ticket |
| Resolved |
Service Provider believes the ticket should be closed |
| Closed |
When all work is done and the user agrees the ticket is complete |
| Canceled |
When the Requestor or Service Provider has decided not to do this ticket |
| On hold |
When the Service Provider is waiting on something |
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Need help? Read our article Opening Attached Files.