For Staff and Site Admins/Field Techs
๐ What Is the WLAN Report Tool?
The WLAN Report - Wifi wlan report application is a diagnostic tool available in Software Center for CCS Windows devices. It helps the Network Administrator troubleshoot wireless connectivity issues by generating a detailed HTML report of your deviceโs WiFi activity.
๐ฅ Who Should Use This?
- CCS Staff experiencing WiFi issues
- Site Technicians assisting with wireless troubleshooting
- Anyone directed by IT to run the WLAN Report
๐ฅ๏ธ How to Run the WLAN Report
1
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Open Software Center
- Click the Start Menu
- Search for Software Center and open it
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2
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Find the Application
- Look for WLAN Report - Wifi wlan report in the list of available applications
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3
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Run the Application
- Click Install or Run depending on your system setup
- Wait for the tool to complete (usually under 1 minute)
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4
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Locate the Report
- Navigate to:
The report is located on your Desktop called "wlan-report-latest.html".
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๐ค Upload the Report to Your TDX Ticket
Once the report is generated:
- Open your TDX ticket for Wireless Issue
- Click Add Attachment
- Upload the file:
wlan-report-latest.html
This helps the Network Team quickly diagnose and resolve your issue.
Note: If you do not have a ticket created, you can create a ticket here: Wireless Network Issue
๐ ๏ธ Need Help?
If you encounter issues running the tool or locating the report:
- ๐ Call the CCS Help Desk: 614.365.8425
- ๐ข Visit: Kingswood Datacenter