For Parents:
Why is the Chromebook collection necessary?
The collection is necessary to maintain devices, perform repairs, and ensure readiness for summer school programs and the upcoming 2025/26 School Year.
What if my child’s Chromebook is damaged?
Return the device regardless of its condition. CCS’ IT Team will assess and repair it as needed.
What happens if we don’t return the Chromebook?
The device will be temporarily disabled until it is returned, meaning it will be in an unusable state until checked in.
How will I know the return date?
You will receive emails and school notifications with the return dates and instructions.
What if my child needs the Chromebook for summer school programs?
We will monitor summer school program enrollments to ensure sites offering these programs have sufficient devices available to meet enrollment.
Where do I return the Chromebook and charger?
Your student will return the Chromebook and charger to the designated drop-off location within their school. Specific locations and collection logistics will be included in communications sent by your child’s school.
What should I do if I miss the return deadline?
Return the Chromebook and charger as soon as possible. Devices not returned by May 28 will be disabled until they are returned. If it’s during summer break, you may return the device to your closet CCS location.
How will the school handle the collection process?
Schools will set up designated return areas to assist students returning devices. They will also send multiple reminders to ensure all devices are returned on time.
What if we cannot find the Chromebook or charger?
Chromebook: Contact the school immediately to report the missing device. The school will provide further instructions on how to proceed.
Charger: Go ahead and return the device without the charger.
For School Leadership:
What is my role in the Chromebook collection process?
Your role involves coordinating with your building assigned IT Technician to finalize collection plans, communicating with families about deadlines, and supporting collection logistics.
How do I track returned devices?
Building assigned IT Technicians will maintain a return log to track compliance and flag missing devices. They will provide an updated list throughout the collection period to identify students who still have a device to return.
What if a student refuses to return a device?
Report the information to IT for follow-up. Non-returned devices will be remotely disabled starting May 28, but we have the capability to disable devices sooner in scenarios where a student is refusing to return a device.
How should I prepare the return areas?
This depends on the number of devices to be collected – here’s our recommendation –
If over 100 devices need collected, identify a centralized collection point within your school (e.g., Library, Tech Office, designated classroom). Ensure the area is clearly marked with signage and coordinate with your building assigned IT Technician to assist students returning devices.
If under 100 devices are to be collected, having students leave devices in one of their classes is recommended. Your building assigned IT technician will make rounds to pick up devices returned in this scenario.
What are the key dates and milestones I need to be aware of?
- April 30: Initial list of devices last used outside the district provided to schools
- May 2: First parent communication
- May 8: Reminder communication
- May 15: Final reminder communication
- May 15 – 16: Chromebook Return area setup
- May 19 – 23: Chromebook Collection Week
- May 23: District-wide return deadline
- May 26 – 27: Follow-up on active/in-use devices outside of district
- May 28: Disable any at-home devices not returned
- June 18: Disable any remaining active devices
How do I communicate with families about the collection process?
Use the provided communication templates to ensure clear and consistent messaging to families. Templates include initial communication, reminders, and follow-up messages and were attached to the communications sent on April 17th and 28th.
What should I do if there is a high volume of returns in one day?
Encourage staggered return times or designated drop-off windows. Additionally, discuss with your building assigned IT technician as we may assign additional IT support at high-volume schools to cover additional check-in stations.
What if a device is damaged when returned?
Your building assigned IT technician will conduct on-the-spot device assessments upon return. Instruct families to return all devices, regardless of condition. IT technicians will prioritize repairs based on damage severity.
How do I handle devices needed for summer school programs?
Building assigned IT Technicians will have summer program enrollment data in which they will ensure each of these locations has sufficient devices to meet the demands of enrollment.